I. Vocabulary
A. Match the verbs with the preposition and phrases.
A good manager should:
1. Believe A) in their employees’ abilities.
2. Communicate B) to a deputy as often as possible.
3. Deal C) to employees’ concerns promptly.
4. Delegate D) with colleagues clearly.
5. Invest E) with problems quickly.
6. Listen F) in regular training courses for employees.
7. Respond G) to all suggestions from staff.
Answer here:
| 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| | | | | | | |
B. Complete the text below with the verbs from the box.
|
If you ask employees what qualities they value most in a manager, the majority will tell you that they need a manager who can ………………..…….1 to them attentively and sympathetically. Obviously, nobody like talking to a brick wall, and the ability to ……………………….2 clearly with colleagues is essential to anybody I a management position.
Secondly, when staff worry over certain issues, a good manager should ………………………3 to their concern promptly and also………………….……4 with any problems as soon as they arise.
Trust is also rated very highly, so manager should also ……….………………5 in their employees’ abilities and be prepared to……………………….. 6 responsibilities to them whenever possible.
Finally, a good manager should also …………….……….7 in regular professional development opportunities to their staff.
II. Reported speech.
A. Complete these sentences with said or told.
1- We …………..the boss we found the project exciting.
2- She …………..the new sales manager was not very good at motivating people.
3- She……………..the new sales manager her team needed a training course.
4- The manager …………………..he was in a hurry. He ……………..me to ask his deputy.
5- They never …………………..us what happened. In fact, they never ………….anything to anyone.
6- He ………..that he was finding it difficult to manage people.
7- He ………….me that he was finding it difficult to manage people.
8- She …………….him to improve his performance.
9- He …………..they would never agree.
10- He ……………a few words about deal in his talk , but what he ……………….me in the break was more interesting
B. Use asked, said or told to report each line of these dialogue.
Tom: I have a problem at work.
Tom told Cherry that he had a problem at work.
Cherry: Have you missed another deadline?
……………………………………………………………………………………………………………………………..…………
Tom: The problem is not my work, but the new manager.
……………………………………………………………………………………………………………………………..…………..
Cherry: What is wrong with her?
……………………………………………………………………………………………………………………………..…………..
Tom: She cannot communicate clearly. And she does not listen to people’s concerns.
……………………………………………………………………………………………………………………………..…………..
Cherry: What are you concerned about?
……………………………………………………………………………………………………………………………..…………..
Tom: I am not worried about anything personally, but…..
……………………………………………………………………………………………………………………………..…………..
Cherry: Well, anyway. Have you tried talking to her?
……………………………………………………………………………………………………………………………..…………..
Tom: Well, no, I haven’t. she is only starting work next Monday……
……………………………………………………………………………………………………………………………..…………..
III. Reading
A. Read this article about the role of a manager. Then complete it by putting each
phrase below (a-f) in the correct space (1-6).
a) And how well employees perform
b) And know their own role in achieving that purpose
c) And what exactly do managers manage
d) And that this work also gives them personal satisfaction and fulfillment
e) Are constantly changing and evolving
f) Determine the success and profitability of the business
In the past many people believe that managers were their just to provide support for frontline staff. However, our understanding of the managers’ function has improved. We know that managers contribute to performance. But how do they do that ………..1?
Some experts argue that the day to day work of the manager consists of managing three things: organization, communication and people. Let us consider organization to begin with. Everybody knows that business …………..2. one of the purposes of the manager, those experts believe, is to manager this change for the benefit of both the business and its people.
Secondly, managing communication is necessary to make everyone in the business share a common purpose …….………3. Finally, individuals need to be managed to ensure that they are motivated to do their work well……….…..4.
In conclusion, we can see how the three elements of organization, communications and motivation in turn…………5. The third element is particularly important. Indeed, there seems to be a strong link between how well managers carry out their motivational tasks………6. If the managers fail, then the company fails; if the managers do well, then the company prospers.
B. Match these sentences half to make the recommendations section.
Recommendations:
1. Management should build on its strengths a) working with us more than they do to
present.
2. We must urgently look into ways of b) and continue to communicate
information efficiently.
3. Moreover, we should adapt c) our employees for their good work.
4. We should also remember to praise d) taking into account our employees’
suggestions.
5. As a result, our people would certainly enjoy e) a more sympathetic attitude toward them.
IV. Listening
A. Teresa talks about why it is important for a business to revise its plan regularly. Listen and circle the correct answer a, b, or c.(8.3)
1) Which three things does she say a business plan is like?
a) A working tool
b) Something you do for your bank for a particular day of the week
c) A template for any plan that you might produce for an external funder
d) A route map
e) An instrument that helps you research the marketplace
2) Which three sources of finance does she not mention?
a) A government grant
b) An equality partner
c) A bank
d) A business angel
e) A loan
f) Leasing
B. A meeting in which member of a planning group discuss relocating their head office. In which order are these points mentioned.
a. The cost of moving ð
b. The advantage of using a specialized firm. ð
c. Whether to use their own transport department ð
d. Which transport company to use ð
e. How to communicate with staff ð
f. When to move ð
No comments:
Post a Comment