http://www.selfleadership.com

Self Development

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"You cannot teach a person anything; you can only help him find it within himself" - Galileo Gallilei

Personal and Professional Development Programs

Self Development is intrinsic to self-leadership as leadership and learning are inseparable.
Self-leadership is knowing who you are, what you can do and where you are going, coupled with the ability to manage your communication, emotions and behaviour on the way to getting there.
Self Development includes, developing healthy self esteem, self knowledge, self image, self belief and self confidence so that you can develop your unique talents and abilities and contribute.
Through Self development and self leadership we can find meaning and significance in our lives, attain states of self efficacy (Bandura), flow (Csikszentmihalyi) and self actualisation (Maslow).

Executive Coaching

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"I learn teaching from teachers. I learn golf from golfers. I learn winning from coaches."- Harvey Penick

Executive Coaching and Leadership Development

Executive Coaching has become a core part of leadership development with most organisations now engaging Executive Coaches for their Leaders and Future Leaders.
Executive Coaching can also include: Leadership Coaching, Business Coaching, Career Coaching and Coaching for Managers. Mentoring is distinct from coaching but shares many of the same skills sets, which we include in our Mentoring for Senior Managers program.
In the past coaching was used to help fix toxic behaviours, but today coaching is about developing the capabilities of high potential performers. Harvard Business Review (Jan 2009) reviewed the field of executive coaching and found that the top 3 reasons for engaging an executive coach were:

1. To develop high potentials or facilitate a transition
2. To act as a sounding board
3. To address some derailing behaviour.

Some current definitions of Executive Coaching include:

• “Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them. Clients say coaching brings out their best by helping them focus, break down tasks and clarify their values.”- Fortune Magazine
• “Coaching is a managerial methodology that seeks to maximize employee performance by conscientiously considering individuals and their unique talents and abilities.”
• “Coaching is a conversation, a dialogue, whereby a coach and coachee interact in a dynamic exchange to achieve goals, enhance performance and move the coachee forward to greater success.” Zeus and Skiffington

The International Coach Federation (ICF) defines coaching as: "Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential."

Coaching for Human Resource Development

Coaching is integral to Human Resource Development (HRD) where coaching plays an important part in reaching organisational objectives and filling the leadership pipeline. Coaching should be part of the skill set of every manager/supervisor and the organisation might retain experienced executive coaches for key high performers. Self Leadership International has provided consultants to partner with HR to develop a coaching culture.

Leadership Development

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"Leadership and Learning are Indispensible" - John F. Kennedy

Leadership Development and Training

At Self Leadership International, we believe that effective leadership development is about developing leadership skills and leadership attitudes within individuals and creating a leadership culture that supports leadership behaviours at all levels of the organisation.
We are a world-class provider of leadership development training, coaching and consulting to local and international businesses. We can assist at all stages of the leadership pipeline from new hires, to supervisors, to new managers, to senior managers and C-level executives. We offer public programmes but specialise in creating a customised in-house solutions to meet our clients needs.

Leadership Development Framework

We can work with your existing leadership framework or we can use our leadership model which has benchmarked leadership behaviour in the following areas:

Self Leadership	Knowing who you are, what you can do and where you are going, coupled with the ability to manage your communication, emotions and behaviour on the way to getting there. This leadership competency is about personal mastery and creates a strong attitudinal and skill foundation for effective management and leadership. Programs include: Self Leadership and Personal Mastery and Communication Excellence.
People Leadership	Getting the best from people by connecting their intrinsic motivators with the goals and vision of the organisation. Communication is at the heart of a learning organisation and this module develops the ability to communicate even in the presence of conflict and diversity. Finally people managers learn to coach and mentor for maximum performance. Programs include: Managing Performance, Leadership for Managers and Mentoring for Senior Managers.
Team Leadership	Bringing together individuals of different styles and competencies to work together towards a common goal. This competency emphasises bringing people together and empowering them execute the company’s vision, mission and objectives. Programs include: Leading High Performance Teams and Creativity and Innovation.
Customer/Client Leadership	This leadership competency emphasises serving and influencing both internal and external clients. The leader must know how to identify driving forces and utilises these forces to sell, negotiate and/or present ideas with different audiences. Programs include: The Power of Influence, The Psychology of Selling, Persuasive Presentations and Customer Service Excellence.
Strategic Leadership	Taking a larger perspective, systems thinking, planning and making decisions that place the company in the best position to fulfil its mission. Business intelligence (savvy) means recognising the systems that are crucial to the success or failure of the business in different markets. Strategic Leadership Programs include: Critical Skills for Senior Managers and Mastering Change and Transition.

Media Skills Training

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“The media's the most powerful entity on earth. They have the power to make the innocent guilty and to make the guilty innocent, and that's power.” -Malcolm X

Dealing with the media is now a reality of business communication.
Media Skills Training explains how and why the media operate the way they do, and highlights some of the differences between the various outlets – television, radio, print and internet. A section deals with journalists - who they are, how they see their role, what they do, and how to handle them when they try to beat the system to get information.
Self Leadership International has a number of trainers who have come from the media, both television and radio, and so can lend their experience to guide participants through the media quicksand.
This training is particularly useful for those who have a role to play in processing direct requests from the media during crisis situations.
This program can be tailored for a group of any size. It’s often conducted for whole departments.

Benefits of Media Skills Training

• Learn what drives the media and the pressures that journalists face to come up with the goods’.
• Discover what the media wants from you.
• Demonstrations of media calls and interviews.
• Practical work in avoiding media ‘traps’.
• Develop and improve your style of presentation.
• Practice realistic interviews for TV news and Current Affairs.
• Take home your own personal DVD featuring your ‘on-air’ performances.
• Gain tips on body language, wardrobe, grooming.
• Develop confident vocal presentation.
• Learn to tailor your message to suit different media outlets
• Learn the art of the quotable quote or sound grab
• Learn how to get the balance right between saying too little and too much
• Learn how to stay on-track during an interview

Participants will learn:

• How journalists work
• How you can control developments when dealing with the media.
• How to draft a media release.
• How the media go about getting and structuring a story.
• Understanding how news deadlines impact on your story
• Crafting media releases that get noticed
• Refining the essential message
• The art of the quotable quote or sound grab
• How to tailor a story for different media
• How to prepare for an interview
• How to get a positive message across
• How to build media contacts
• What to do when the media calls
• Selecting a media spokesperson
• Organizing a media conference
• What to say when you don’t know the answer

Customer Service Excellence

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"The goal as a company is to have customer service that is not just the best, but legendary." - Sam Walton

Customer service excellence is about achieving organisational success – enhanced revenue and increased profitability – by focusing on the aspect that will make the difference to your business: how you serve your customers.
Providing excellent customer service should be a way of life for organisations, part of the strategy, mission and values of your organisation and part of the mindset for each and every member of staff.
Too often, customer service is simplistically reduced to a 'process', or just a 'knee jerk' reaction when things go wrong.
Self Leadership International's customer service training equips participants to successfully implement and lead an empowered customer service function.

Customer Service Training

Participant will learn and practice how to:

• Understand the importance of customer service and the difference it can make to the profitability and success of the organisation
• Determine who your customers are and what you need to know about them to serve them effectively
• Get into the mindset of your customers – understanding customer service from the customer’s perspective
• Show the customer you value them – the art of listening actively
• Telephone and face-to-face etiquette standards - what to say and how to handle customers
• Manage and monitor complaints
• Inspire trust – people do business with people they trust - learn how to ask insightful questions to fully understand your customer’s needs
• Enhance your self-awareness and understand the impact of your interpersonal style
• Increase your self-confidence and learn how to deal effectively with dissatisfied and angry customers
• Practice and gain feedback on your skills through role playing real life situations
• Take action to make positive changes

Our customer service training can be tailored to suit the specific requirements of your organisation.
Customer service training can also be tailored to be delivered to different employee levels:

Senior Management	Focus on customer service leadership, culture, profitability and growth.
Middle Management	Focus on management of the customer service function through implementing processes, plus empowering and motivating staff.
Front Line Staff	Focus on enhancing personal capabilities for handling customers effectively and learning tools and methodologies for working in a customer-focused role.

Self Leadership International's customer service training is delivered in a highly interactive format through exercises, activities, case studies, role-plays, discussion, coaching and feedback.

The Psychology of Selling

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"The fact is, everyone is in sales. Whatever areas you work in, you do have clients and you do need to sell." - Jay Abraham

The Sales Process

The sales process is a requirement for the ongoing success of every organisation and so it is essential that every person involved in the sales process be trained and constantly up skilled.
The Psychology of Selling is not just a sales training; it is the new way of helping people to buy from you.
We all know that just motivating sales people and giving them product knowledge is not enough - Selling is a professional, interactive process that requires a high level of emotional intelligence and interpersonal skills.
The Psychology of Selling recognises that each purchaser has their own buying strategy and unless the sales person understands and meets the criteria of this strategy the sale will be lost. The sales professional equipped with the ability to understand the purchaser’s psychology will demonstrate how their product or service dwill enhance the purchaser’s life in a way that allows them to buy.

Selling Methodology

Using an ‘inside out’ approach this training starts with the sales person’s own ‘frames of mind’ so that they operate with positive beliefs about the sales process.
Interactive exercises and techniques from NLP develop the sales person’s ability to read the customer through non-verbal cues and precision questioning. Graduates of this program find that with gentle probing they are easily able to uncover the values and buying strategy of anyone they meet.
Understanding the psychology of selling is important to sales people at all levels and this training is an important ‘soft skills’ add-on to existing methodologies such as Target Account Selling (TAS).

Benefit of the Psychology of Selling:

• A positive approach to the process of selling
• Overcome fear of rejection with cold calls
• Develop the ability to ‘read’ a customer
• Quickly identify who is ready to buy your product/service and who is not
• Shorten the sales cycle
• Increase the number of satisfied customers
• Be perceived as a professional and trusted advisor

Participants will learn to:

• Build Instant Rapport
• Tap into the conscious and unconscious mind of the buyer
• Understand the clients' buying criteria and politics
• Position yourself as a professional
• Be at ease with your sales 'identity'
• Easily elicit buying values and criteria
• Persuasively link their values to your product and services
• Gain support within an organisation
• To anticipate and neutralise objections before they arise
• Close the 'knowing doing gap'

Who should attend the Psychology of Selling?

Sales people, sales managers, client managers, customer support personal.
“The Psychology of Selling workshop helped our sales professionals to add a layer of essential soft skills on their existing sales process and methodology. After the training, they learned ways to manage their mental state and confidence; solicit customers’ needs and influence buying decision.”
- Koh Lian Peng, Quality Management & Training, FujiXerox

Intelligent Negotiation Skills

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"In business, you don't get what you deserve, you get what you negotiate." -Chester L. Karrass

To successfully navigate the increased complexity of the marketplace and the workplace we must master the art of intelligent negotiation.
We each possess varying degrees of negotiation skills as on a daily basis we; buy and sell, manage workers and work for managers, deal with friends, family, colleagues, merchants, organisations, and institutions.
What constitutes intelligent negotiation is the ability to resolve conflicts and disputes, to produce an agreement upon courses of action, to bargain for individual or collective advantage, or to craft outcomes to satisfy various interests.
At Self Leadership International we customise our negotiation skills training, known as Intelligent Negotiation, to meet your requirements. We specifically focus on the negotiation mindset, assertive communication skills and a win/win collaborative approach to making deals that can be implemented.

Failing to negotiate intelligently can result in significant financial and human costs; costs that could have been prevented with adequate training and preparation.

Intelligent Negotiation Contents:

• The principles of successful negotiation
• Learning your default negotiation style
• A 4-stage negotiation process
• Negotiation role plays
• Uncovering the needs of the other party
• Framing the negotiation optimally
• Creating leverage in negotiations
• Negotiate better deals and contracts
• Dealing with difficult negotiators
• Improving relationships building deal value
• Adapt your negotiation style for different situations
• Avoid being cheated
• Conduct negotiations with confidence
• Maximise your persuasiveness for every situation